For your protection, Microsoft must verify your identity before you can proceed with resetting your password. The sign in location for Office 365 operated by 21Vianet in China is, login.partner.microsoftonline.cn/.

Contact your admin for your username and password

If none of these options help and you still can't remember your Microsoft account, see When you can't sign in to your Microsoft account for additional things to try.For technical support, go to Contact Microsoft Support, enter your problem and select Get Help.The sign in location for Office 365 operated by 21Vianet in China is, login.partner.microsoftonline.cn/.This is typically the person with admin permissions who set up your Microsoft 365 account for you.For your protection, we will ask you to confirm the verification details you select.Update the password on your mobile phone and desktop email program to match the new password for your account.If these steps didn't work, or you have other account sign in issues, use our Sign-in helper tool.If you couldn't change your password this way, see Reset your Microsoft account password.

Update the password on your mobile phone and desktop email program to match the new password for your account. You may want to change your password for security reasons, or you may have forgotten your password and you want to reset it. If you couldn't change your password this way, see Reset your Microsoft account password. The steps below describe how to change a known password for a Microsoft personal account.

Open Word, Excel, or PowerPoint app to see your username

What is the phone number for Microsoft tech support?

If you cannot get a code, read Troubleshooting verification code issues. If you're trying to sign in with your personal Microsoft account, but you're already signed in with your work or school account, you need to sign out and then sign in with the correct Microsoft account (or vice versa). You can only do this if your admin has given you permission to update your password in Microsoft 365. If none of these options help and you still can't remember your Microsoft account, see When you can't sign in to your Microsoft account for additional things to try. If these steps didn't work, or you have other account sign in issues, use our Sign-in helper tool.

What if I forgot my work or school account name?

This is typically the person with admin permissions who set up your Microsoft 365 account for you. If you're not an Microsoft 365 admin, ask your workplace technical support to give your account name to you. If not, select Reset password below, Repair Office 365 installation errors enter the username name for the account you're trying to reset, and select Next. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.

Microsoft 365 for business

If you need to reset your Microsoft account password because you forgot it, see Reset your Microsoft account password instead. If you're signing in to the correct location, but still can't remember your username and password, contact your admin. Contact your admin who can retrieve the username and reset the password for your work or school account. For your protection, we will ask you to confirm the verification details you select.