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  • Dwain Calabrese
  • outlook-repair-support-team4557
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  • #12

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Opened Nov 07, 2025 by Dwain Calabrese@dwainuwk68510
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Outlook crash or stop responding when used with Microsoft 365 Exchange Microsoft Learn

Be aware that if you are connecting to an Exchange Server mailbox, your mailbox or your email messages are already being scanned by antivirus software on the server. For more information, see You may experience application pauses if you have a large Outlook data file. Optionally, if you have a Microsoft Exchange online archive, you can move items to that archive or create retention policies to automatically dispose of older items.

Read on to find out how to fix common Outlook problems below. This library of articles provides guidance to troubleshoot and fix errors that you may experience when using Classic Outlook for Windows. For a complete list of articles, browse the navigation pane on the left, or use the search box above the pane to filter by keywords and find help with a specific issue. If you're trying to set up an iCloud account, follow the steps in Add or manage an iCloud email account in Outlook. Then, each item in your calendar folder is checked for known problems that can cause unexpected behavior, such as meetings that seem guide to repair Outlook problems to be missing.

The Family group calendar now appears in the Outlook.com groups area in the left nav on Outlook web and in the groups area of the Outlook mobile app. This fix will also lead to a reduction in the total number of contacts on your contact list. We will ensure that all information is retained and only contacts with matching information in all fields will be cleaned up. To check if you have received the fix, review your contact list to confirm duplicates have been removed.

Check if the problems causing ‘my Outlook keeps shutting down’ persist. You can follow some troubleshooting steps to fix this Outlook crash. Ask a question and find solutions from Support Agents, MVPs, Engineers, and Outlook users. Hopefully, one of the fixes above helped resolve your problem. Please feel free to leave a comment below if you have guide to repair Outlook problems any questions or suggestions. 6) Open the downloaded file and follow the on-screen instructions to install Office 365 again.

However, before that, you must figure out the real cause of the issue. Later, go for the best solution that suits the cause of the Outlook issue. Additionally, if the issue causes PST file corruption, use the suggested software for better results. However, we came across many users who are still struggling with this Outlook issue. They still wonder ‘Why is Outlook constantly not responding? ’ So, it is possible that your PST file will get corrupted and you can lose all important data.

Occasionally, classic Outlook tries to run a process in the background. Auto-archive, sending and receiving a very large attachment, or running some of the other mailbox tools can all be done in the background. Check the status bar at the bottom of the screen to see if another process is running.

These issues might occur if a mailbox contains lots of folders or there are lots of items in any one folder. There's no hard limit to how many folders a mailbox can contain or how many items a folder can contain. However, you might experience decreased performance as the number of items approaches 10,000 calendar items, 10,000 folders, or 100,000 mail items per folder. Large numbers of recurring meetings or long-lived recurring meetings can also have an exaggerated effect on performance. One-time meetings have a relatively small effect, and long-lived, recurring meetings have a greater effect. A change that's made in an instance of a recurring meeting creates exceptions that are stored in the recurring meeting series.

I ran the Classic Outlook Advanced Diagnostics troubleshooter but that did not provide any useful information. I also ran the Classic Outlook Calendar Check troubleshooter, but that was useless. The first file in the report said that the troubleshooter could guide to repair Outlook problems not connect because Outlook was not connected to an Exchange server. We often install Add-ins in Outlook to enhance Outlook’s functionality.

For more information about when builds are available for their respective channels, go to Update history for Microsoft 365. We're investigating the issue and will update this page when a fix is available. If you're using Outlook 2010, Outlook 2013 or Outlook 2016, uninstall and re-install iCloud to resolve this issue. This issue affects Outlook 2007, Outlook 2010, Outlook 2013, and Outlook 2016. After installing the September Public Update, Outlook 2007 displays mixed languages in the user interface. Follow along with the video below to see how to install our site as a web app on your guide to repair Outlook problems home screen.

If Outlook is working fine, this means the real culprit was one of the add-ins you installed earlier. Make sure that you always download the Outlook add-ins from a reliable guide to repair Outlook problems source. If you are experiencing the "Outlook Not Responding" error specifically due to a corrupt Outlook data file, then use the Outlook PST Recovery Software.

Warning This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.If your antivirus guide to repair Outlook problems software includes integration with Outlook, you may experience performance issues in Outlook. In this case, you can disable all Outlook integration within the antivirus software. Or, you can disable any antivirus software add-ins that are installed in Outlook.

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Reference: dwainuwk68510/outlook-repair-support-team4557#12