Read how to Add your Outlook.com account to another mail app. If you typically use an Outlook.com account for email, this issue can occur if there are multiple aliases on the account and the 3rd party email address is the primary alias. This occurs because custom form script is now disabled by default. If you're curious to get started, we recommend downloading our free Step-By-Step Outlook Troubleshooting trial.

Get Help has troubleshooters for Step-By-Step Outlook Troubleshooting classic Outlook for Windows you can run for many common scenarios, such as Outlook startup or profile setup problems. These often help resolve issues without the need to contact support. The issues documented in this section have been reported after installing the recent updates listed below. We're investigating the issues and will update this page when a fix is available.

Update the account information with the one you received from your email provider or from the POP and IMAP server name reference topic. If you can't choose any of the menu options, type inside an email message, calendar event, or contact, Outlook may have frozen. There are three steps you can take to try to get Outlook working again. Outlook will configure most settings automatically. If Outlook shows Disconnected at the bottom of the status bar, this issue may occur due to improper Autodiscover resolution. Run Test E-mail AutoConfiguration to confirm Autodiscover is resolving to Intermedia servers which helps Outlook to connect properly.

Microsoft Outlook users come various kinds of Outlook error messages and codes while working on it. But there are a few solutions that you can try to fix common Outlook issues and problems. Try Safe Mode, Create a new Profile, Recreating account, Step-By-Step Outlook Troubleshooting ScanPST.exe to repair PST file etc. If they all fail, then go for a reliable software which resolves PST file issues instantly.

The built-in Step-By-Step Outlook Troubleshooting back-off mechanisms in the indexing component of Windows Search or WDS pauses the indexing of Outlook data when the system is under heavy use. The easiest way to let the indexing finish is to leave Outlook running overnight.Additionally, you can reduce performance issues by running Outlook in Cached Exchange Mode. In this mode, Windows Search or WDS searches the local copy of the mailbox instead of the mailbox content on the server. I even reduced mailboxes sizes and that didn't help, I setup a new user (albeit existing PC but new windows profile), and he is having the same issues. If the mailboxes open automatically after removing them and restarting Outlook, they may be auto mapped. This setting can be changed by an Exchange admin by submitting a request via Jira and including the usernames of the client and the usernames of the mailboxes that need to be removed.

If it can help in your case, you can purchase it to disable the trial limitations. VCF and EML files can also be imported into other mail Step-By-Step Outlook Troubleshooting clients and programs supporting these files. Recovery Toolbox for Outlook can repair corrupted PST files after the incorrect recovery of ScanPST.exe.

Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. In this window you can check the status, the number of failed requests (under Req/Fail), and which mailbox is experiencing the issue. Outlook email accounts are provided to employees, students, alumni, retirees, and for generic accounts.

If you see messages piling up in your Outlook outbox or people you're sending messages to aren't receiving them, try the following methods to fix the issue. Clear the cache or recreate the Outlook profile if performance is degraded or errors persist. If Outlook is NOT able to start in safe mode, then try the Step-By-Step Outlook Troubleshooting next proposed solution below, entitled Create a new Outlook profile. Use the classic Outlook startup troubleshooter to diagnose and fix several common classic Outlook for Windows issues for you.

Occasionally, classic Outlook tries to run a process in the background. Auto-archive, sending and receiving a very large attachment, or running some of the other mailbox tools can all be done in the background. Check the status bar at the bottom of the screen Step-By-Step Outlook Troubleshooting to see if another process is running.

Similar to our earlier suggestion of repairing Office (see #3 Repair Your Microsoft Office above), perform the same steps except choose to Uninstall. Be aware that you may need your product key if you received one. If you need to update your email's POP or IMAP account settings, please go to POP and IMAP account settings for more information.

The good news is that Outlook has a built-in tool to scan for corrupted files. You can also make PST files a smaller size that won't corrupt as easily. Outlook has a location where you can manually add approved email addresses to the Safe Senders list and ensure they never end up in your junk mail.

The Credential Manager is where Windows stores passwords and login information on your computer. It acts as a vault with specific settings and permissions you can adjust. The easiest way to find out if this is the problem is to temporarily disable your antivirus Step-By-Step Outlook Troubleshooting software and log in to Outlook as usual.