From here, review the details under the subscriptions heading or the cancelled subscriptions heading to confirm your subscription. Be sure to restart your Office applications if you have to renew your subscription. As technical support experts for 25+ years, our team has answered every support ticket imaginable from every skill level. So we compiled a short list of 5 common issues users experience in Microsoft Office 365 and how to resolve them.


Office 365 issues: 1 – Login issues

Use the Excel check troubleshooter to resolve Excel for Windows startup, hang, or crash issues. When you open the main productivity apps like Word, and Excel, on the main page you should be able to see all files you opened recently. Check if CAPSLOCK is turned on, and check the spelling of the password you try to enter. As passwords are sensitive to small changes, you shouldn’t copy your passwords from anywhere (like textfiles, skype’s conversations), instead try to enter it manually.
Common Office 365 issues

Microsoft Support and Recovery Assistant can help you resolve problems with Microsoft Office, Office 365, and Outlook. Editing file permissions and providing users with appropriate access is a simple way to solve such Microsoft 365 problems. Organizations value the capabilities that the Microsoft 365 suite provides for shared access and simultaneous file editing for team members. However, sometimes employees may not have the required permissions to open and edit an item.

One of the features of Office 365 is that users can work on their current Word or PowerPoint projects either on their mobile device or computer. As long as you’re working with your account logged in, the application should automatically save your progress on OneDrive and sync it to your device. However, errors can happen when the device is currently offline or not connected to a network. When you install Office it's automatically linked to your Office 365 plan.
Upgrade to Office 2016

Below I will list a few things that can cause update problems in Office 365. When you fill out that form, there are few things you can do to improve your chances of recovery of that account. The programs included in Office 365 can make your business’s operations and systems run smoothly. It also makes day-to-day work easier for employees so they can remain productive and deliver on their tasks more efficiently.
Install updates on a Mac

If this still does not work, ensure that you are connected to the internet by loading any webpage.But where are millions of users going for easy trouble shooting within the Microsoft Office 365 suite?They are not merely inconvenient and slow down work but can also lead to critical data loss.See System requirements for Office for a list of additional requirements.If you're not sure which operating system you have, see Which Windows operating system am I running?It could also happen because you haven't assigned a license to yourself or your users.To install or check for updates on your Mac, see Check for Office for Mac updates automatically.

Check to make sure you’re connected to the internet, and that your computers date, time, and time zone are accurate. You’ll also want to make sure that you are running the latest version of Office. Next, you’ll want to review firewall settings, and check any anti-virus software that could be blocking the connection to verify the subscription status. If your issue persists after reviewing these settings, contact your internal or external IT support team or Microsoft Support at Contact Us - Microsoft Support.





Always define a recovery email address when configuring your Office 365 account. If an incorrect password is entered multiple times, after several unsuccessful login attempts, your Office 365 account will be locked. If your account is locked but you have not defined your recovery email address, try to fill Reset Microsoft 365 login credentials out the Microsoft account recovery form. If using a mobile device such as a cell phone or tablet, close out of the application completely. This will refresh the library and if the file is on OneDrive it should now appear. On a PC, simply exit out of all open programs and restart the entire machine.

Domain Verification Issues

Use this easy fix tool to uninstall Office and then follow the steps to reinstall Office. All you need to do is log in to your OneDrive account on the web browser, and drag the files you want to the documents folder. If after running the Remote Connectivity Analyzer Office 365 issues are not fixed, try using Microsoft Support and Recovery Assistant.